You can cancel or modify your order on set designs within 48 hours of purchase and
within 24 hours of products purchased from especially4u segment. Any amount
paid will be credited into the same payment mode using which the payment was
made. All you have to do is write to us at tedhimedhifamily@gmail.com or whatsapp us from the link on the website.

Yes, You can modify the shipping address of your order within 24hours of purchase, by writing to us at tedhimedhifamily@gmail.com or send a whatsapp from the link on the website

You can cancel your order within 24 hours of the purchase. The payment will be remitted back in the payment source within 4-7 days

If you had selected Cash on Delivery, there is no amount to be refunded because
you haven't paid for your order. For payments made via Credit Card, Debit Card,
Net Banking, or Wallet you will receive refund into the source account within
7-10 days from the time of order cancellation. 

TMF provides FREE shipping on all orders above Rs. 599 in India. A shipping charge
of Rs. 50 is payable only on orders below Rs. 599.

•You can apply for an exchange for your order within 5 days after an order has been delivered. We have a reverse pick up facility for most pin codes.

•Exchanges can be done against any other product across our website/m-site.•If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on Whatsapp or email us on tedhimedhifamily@gmail.com

•Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.

•Products ordered from especially4U segment cannot be exchanged or returned.

•Fragile Items like Coffee Mugs cannot be exchanged or returned. We promise to deliver the best quality. However if you have received broken products please Whatsapp us or email us on tedhimedhifamily@gmail.com

TMF strives to provide you with best quality T-shirts
and our designers and illustrators will ensure that the illustration created
will be as real as an illustration can be.

•Customers can return their order within 24 hours after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self-ship the product(s).

•Fragile items like mugs, we may refuse returns. Defective products need not be sent back to us, unless confirmed by the Customer Care Team. If you have received a defective product, send us images at tedhimedhifamily@gmail.com and we will get back to you. Once confirmed by the Customer Care Team the refund will be provided either into your bank account or the payment source as per your convenience.

•If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on Whatsapp or email us on tedhimedhifamily@gmail.com

•Products from especially4U segment are non-refundable.

•we cannot offer you return/exchange on the T-shirts custom created for you. kyonki Innpe aapka naam likha hai.

•Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to log in, go to your order history and initiate return. For any confusion contact us at tedhimedhifamily@gmail.com.

Our delivery partner will pick the package up within 2 working days. Please note that if self-shipping, the returns will need to be sent to the following address: D-296, Lower Ground Floor, Sarvodaya Enclave, New Delhi. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tedhimedhifamily@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like t-shirts ordered from Especially4U segment, which is personalized and custom created for you. kyonki uspe aapka naam likha hai...

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We have quick provision of exchanging your product. You just need to specify the reason to exchange and the product you would want to exchange your order with. All you have to do is Log in to your TMF account and visit your order history. Rest is easy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tedhimedhifamily@gmail.com.

Once we receive this request, someone from the courier
partner's team will arrive at the address for a pickup within 2 business days.
After the product is picked up, the complete amount will be refunded to the
source within 7 working days. Please ensure the product(s) and the tags are
intact on the product(s) for it to be accepted by the courier company.

In case your pincode is non-serviceable for reverse pick-up, please courier the product
to the following address:

Tedhi Medhi Family

D-296, Lower Ground Floor, Sarvodaya Enclave, New Delhi 110017

Please ensure the items are packed
securely to prevent any loss or damage during transit. All items must be in
unused condition with all original tags attached and packaging intact. Within
48 hours of receiving the product(s), the complete amount will be refunded to the
payment source.