Refund policy
We have a 5-day return / exchange policy, which means you have 5 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you need to log in, go to your order history and initiate return. For any confusion contact us at tedhimedhifamily@gmail.com. or you can also whatsapp us. Our delivery partner will pick the package up within 2 working days. Please note that if self-shipping, the returns will need to be sent to the following address: D-296, Lower Ground Floor, Sarvodaya Enclave, New Delhi.
Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that Rs 100 of return shipping/processing fee is deducted from your refund amount.
You can always contact us for any return question at tedhimedhifamily@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We encourage people to make unboxing videos. It always helps.
Exceptions / non-returnable items
Certain types of items cannot be returned, like t-shirts ordered from Especially4U segment, which is personalized and custom created for you. kyonki uspe aapka naam likha hai...
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We have a 5-day return / exchange policy, which means you have 5 days after receiving your item to request a return or exchange.
We have quick provision of exchanging your product. You just need to specify the reason to exchange and the product you would want to exchange your order with. All you have to do is Log in to your TMF account and visit your order history. Rest is easy.
You can also whatsapp us the details we will help you create exchange.
Exchange on COD and Prepaid orders are applicable with an exchange Shipping Free of Rs 50 per product and Rs 100 for winter wear.
We only exchange once
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tedhimedhifamily@gmail.com.